Check out our Frequently Asked Questions below. If you still need help please contact us.

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When are your shop updates? 

Shop updates aren't scheduled. Please sign up for our newsletter and turn on Instagram post notifications, to stay up-to-date on the latest product drops. 

When will I get my order?

Orders usually ship within 5-7 business days after being placed unless otherwise stated on product page.

How do I make a return to exchange?

Returns and exchanges are accepted on a case-by-case basis. Please send photos and order number to hello@blackpurlmagic.com 

Are you accepting wholesale accounts? 

We’re so glad you'd like to carry our products! Please email hello@blackpurlmagic.com for all wholesale inquiries or a possible opening.  

Do you accept custom orders?

No, we don't accept custom orders. Each product listed is ready to ship unless classified as a pre-order. 

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